Consumer Rights: When Things Go Wrong

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Consumer Rights: When Things Go Wrong

Making a purchase should be straightforward but sometimes things don’t go as planned. Faulty products, misleading claims, hidden costs, or unresponsive sellers can leave you feeling frustrated and unsure of what to do next. If you’re not clear on your rights as a consumer, this session will guide you through your options.

Moderator:
Gerald Tan (Senior Legal Counsel, Amadeus)

Speakers:
Scott Clements (Partner, Allen & Gledhill)
Dexter Tay (Executive Director, CASE)

Learn how the law protects consumers in common situations, and what steps you can take when something goes wrong. Our panel will walk through real-life scenarios and share practical tips on resolving disputes, seeking refunds or repairs, and knowing when to escalate a complaint.

Whether you are dealing with an issue now or simply want to be a more informed consumer, this session will equip you with clear, actionable steps to safeguard your rights and make confident decisions.